Emergencies rarely seem to happen during ‘normal business hours’. That’s why 1stPet Veterinary Centers are open 24 hours a day, 365 days a year. We know that it’s very frightening when the furry members of your family need emergency care, so we do everything we can to make it easier for your pet, and for your family. When you bring your pet to a 1stPet location for emergency services, one of our veterinary technicians will perform a “triage” assessment to see if your pet requires immediate, life-saving care. If so, your pet will be taken to the hospital treatment area for further assessment by the veterinarian on duty. The veterinarian will then come and speak with you in an exam room about the immediate care your pet needs and explain the recommended course of treatment.
If the emergency room is busy, and your pet is stable at the time of triage, you will be asked to wait in the lobby with your pet while more critical cases are seen. We know this can be frustrating, but please understand that if your pet needed critical life-saving intervention, you would also be given the consideration of immediate care. We ask for your patience, compassion, and understanding.
Once your pet is examined you will be given an estimate for the recommended treatment of your pet’s condition. Our emergency veterinarians will do their best to work with you to find a treatment option that is best for your family and for your pet. Once your pet is admitted to the hospital, you will be asked to sign/authorize a treatment plan and place an initial 75% deposit on the services estimated. Final cost is due at the time of discharge.
While your pet is being treated at 1stPet, you may visit them as long as your pet doesn’t get too anxious. Because our critical care treatment area can be congested, we limit visits to 15 minutes and 2 people at a time.If you have been referred to our emergency services from your primary care veterinarian, we will keep them informed of your pet’s medical progress every step of the way, and once your pet is stable, they will be discharged to the care of your primary veterinarian, along with all the medical records from their stay with us.